Accessibility Statement for Waste Collection Marylebone

Waste Collection Marylebone is committed to providing an accessible and inclusive online experience for all users in the Marylebone area, including people with disabilities. We want everyone who visits our waste collection website to be able to find, understand, and use the information and services we provide, regardless of technology, ability, or situation.

Our Accessibility Commitment

Our goal is to align our website with the Web Content Accessibility Guidelines version 2.1, at the AA level. These internationally recognised guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, auditory, physical, speech, cognitive, and neurological disabilities. By working towards WCAG 2.1 AA compliance, we aim to make our waste collection information and booking options in Marylebone more usable for everyone.

Steps We Are Taking

We are making ongoing improvements to ensure that our online content and waste collection services are accessible. This includes designing pages with clear structure, consistent navigation, and readable text. We are working to provide sufficient colour contrast, logical heading levels, and clear form labels. Our content is written in plain and direct language, so residents and businesses in Marylebone can quickly understand how to arrange waste collection and related services.

Screen Reader Support

Our website is being developed so it can be used effectively with modern screen readers. We aim to provide meaningful alternative text for images, descriptive headings, and proper use of semantic HTML to help assistive technologies interpret each page accurately. Key information about waste collection in Marylebone, including service descriptions and contact details, is presented in text so that screen reader users can access it without barriers.

Keyboard Navigation

We recognise that some users rely on a keyboard or alternative input device instead of a mouse. Our website is being improved so that all essential functions, such as navigating menus, completing forms, and confirming bookings for waste collection in Marylebone, can be carried out using only the keyboard. We are working to ensure a visible focus indicator, a logical tab order, and the ability to pause or control any moving content where relevant.

Compatibility and Best Practice

We aim for our website to work well with current versions of major browsers and assistive technologies, and to follow best practices for accessible web design. While we cannot guarantee perfect compatibility with every device or configuration, we regularly review our site and prioritise fixes that affect accessibility, particularly for users who depend on assistive tools to manage their waste collection needs.

Ongoing Improvement

Accessibility is a continuous process. We review feedback, technology updates, and changes to standards to improve our online waste collection services in Marylebone over time. As we add new pages or features, we aim to build accessibility into the design and testing stages from the beginning.

Contact for Accessibility Requests

If you experience any difficulty using our website or accessing information about waste collection in Marylebone, we encourage you to contact us so we can help. Please describe the page or service you were trying to use, the nature of the problem, and any assistive technology you are using. You can contact us by email, by phone, or by post using the details provided on our contact page. We will review your request and do our best to respond promptly, provide the information you need in an accessible format, and address any accessibility issues where possible.

Your feedback plays an important role in helping us improve the accessibility and usability of our waste collection services for everyone in the Marylebone community.